1：Returns & Refunds for Furniture

We understand that sometimes you may need to return or exchange a product. Our goal is to ensure that you have the best shopping experience possible, so we have outlined our returns and exchanges policy below.

Our Guarantee to You

We strive to provide you with the highest quality products and excellent customer service. If you are not completely satisfied with your purchase, please let us know, and we will do our best to make it right.

Returns Policy Overview

If you wish to return or exchange a product, please review the following guidelines:

1. New items can be returned or exchanged within 30 days of purchase.
2. Shipping fees and handling charges are non-refundable.
3. Customers are responsible for the cost of return shipping.
4. Made-to-order and special-order items, including all products not included in our Ready to Ship collection, are not eligible for returns or exchanges.

Warranty Policy

We stand behind the quality of our products. If you encounter any issues with a product covered by our warranty, please contact our customer service team for assistance.

Our warranty policy covers manufacturing defects and does not include damage caused by misuse or normal wear and tear. Please refer to the specific warranty information provided with your product for more details.

If you have any questions or need further assistance regarding our returns and exchanges policy or warranty, please don't hesitate to contact our customer service team. We are here to help!

2：Returns & Refunds for Pet Products

We want you to have a clear and straightforward returns experience. Please review the requirements and follow the steps below before sending any item back.

1. Contact Us Within 7 Calendar Days

You must contact info@bicroom.com within 7 calendar days of delivery to submit a return request. Requests submitted after this 7-day period will not be accepted.

For a return request, please provide your order information and explain the reason for the return.

2. Check the Return Conditions

To qualify for a return, the item must:

• Be unused and unwashed.
• Be clean and in resalable condition.
• Include its original packaging, tags, and accessories.
• Be submitted for return within 7 calendar days of delivery.

Items Not Eligible for Non-Quality Returns

• Customized items are not eligible for returns for reasons unrelated to product quality.
• Clearance items and Final Sale items are not eligible for non-quality returns.
• Items clearly identified on the product page before purchase as having minor defects and sold in that condition are not eligible for non-quality returns.
• Pet supplies that have been used or contaminated and cannot be resold are not eligible for non-quality returns for hygiene reasons.

These exclusions do not apply where the item has an undisclosed quality issue, was sent incorrectly, or was damaged during transportation. Such cases will be handled under the applicable after-sales process.

3. Wait for Return Authorization

Returns are accepted by mail only. Do not send an item back without authorization. First contact info@bicroom.com. If your request is confirmed as eligible, we will provide the return address and return instructions.

You must ship the item within 14 calendar days after receiving the return authorization. If the item is not shipped within this period, the return request will be considered abandoned.

4. Return Shipping Costs

For an approved return caused by a product quality issue, incorrect item, or transportation damage, we will cover reasonable return shipping costs or provide a return label.

For a non-quality return caused by personal reasons, the customer is responsible for the return shipping cost.

5. Refund Review and Timing

After we receive the returned item and complete our inspection, approved refunds will be issued to the original payment method within 5–10 business days.

Your bank, card issuer, or payment provider may require additional time for the refund to appear in your account.

Damaged, Missing, or Incorrect Items

If your order arrives with transportation damage, obvious missing parts, or the wrong item, contact info@bicroom.com within 7 calendar days of delivery. Please include your order number, photos of the item, photos of the outer packaging, and a description of the problem so we can process the issue as soon as possible.

Order Cancellations and Changes

You may request an order cancellation within 24 hours after placing the order. After 24 hours, orders cannot be canceled. A cancellation request is effective only after customer service confirms that the cancellation has been completed. Successfully canceled orders are refunded to the original payment method, and the actual posting time depends on the payment provider.

If you need to change your order information or delivery address, contact support@example.com as soon as possible within 24 hours after placing the order. After 24 hours, changes to the product, order details, or delivery address are not accepted.

Contact Information

For return assistance, contact info@bicroom.com.

General contact address: 3rd Floor, VORT Shinbashi II, 6-13-12 Shinbashi, Minato-ku, Tokyo. This is a general contact address and is not a return address. Please obtain the return address from customer service before sending any item.