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Frequently Asked Questions

General

How can I subscribe to or unsubscribe from your emails?

You can scroll to the bottom of our page and submit your email address to subscribe. If you wish to unsubscribe, you can send an email to info@bicroom.com to cancel your subscription, and we will be happy to assist you.

Where is your store located?

Our store is located at 3rd Floor, VORT Shinbashi II, 6-13-12 Shinbashi, Minato-ku, Tokyo.

What is your trade policy?

Our Trade Program provides interior decorators, designers, architects, set decorators, and members of professional staging organizations with a 20% discount on full-price items.

To join the program, simply complete the Trade form available here, and a member of our Trade team will get in touch with you after submission.

Shopping Information

How much is your shipping fee?

We offer free shipping for all customers.

What is white glove service?

“White glove service" refers to a premium service where items are delivered and set up with exceptional care. This typically includes unpacking, assembly, placement in the desired location, and removal of any packaging materials. It is often used for high-end or fragile products to ensure a smooth and hassle-free delivery experience.

How long will it take to receive my delivery?

We will ship your order within 40 to 60 days.

Orders and Returns

Does the item I purchased come with a warranty?

We offer a five-year warranty for your product.

How can I cancel or change my order?

If you wish to cancel or change an order, please contact us via email at info@bicroom.com as soon as possible. Once the order is ready for shipment, cancellation or changes will no longer be possible.

How can I return an item?

If you wish to return or exchange a product, please review the following guidelines:

  1. New items can be returned or exchanged within 30 days of purchase.
  2. Shipping fees and handling charges are non-refundable.
  3. Customers are responsible for the cost of return shipping.
  4. Customized or special order items are not eligible for returns or exchanges.