SHIPPING AND DELIVERY

At BICROOM, we strive to provide a seamless and convenient shopping experience for our customers. We offer various shipping and delivery options to ensure your furniture arrives safely and on time. Please review the following information to understand our shipping and delivery policies.

Shipping Options

We offer the following shipping options:

• Front Door Delivery
• In-Room Delivery
• In-Room + Assembly Delivery
• Small Items
• Flat Rate Shipping

Shipping Beyond Our Standard Service Area

If you reside outside our standard service area, additional shipping charges may apply. Please contact our customer service team for more information.

Measuring Your Space

Before placing your order, it's important to measure your space to ensure the furniture will fit properly. Refer to our measuring guide for detailed instructions on how to measure your space accurately.

Scheduling Your Delivery

Once your order is placed, our team will work diligently to schedule your delivery. We offer flexible delivery options to accommodate your availability. Please note that delivery dates are subject to availability and may vary based on your location.

Delivery Day

On the day of delivery, our delivery team will arrive at your designated address within the specified delivery window. Please ensure someone is present to receive and inspect the furniture.

Unboxing and Box Removal

Our delivery team will carefully unbox and assemble the furniture, if applicable, in the room of your choice. They will also remove all packaging materials, leaving your space clean and clutter-free.

Certificate of Insurance

We provide a certificate of insurance upon request for deliveries that require access to buildings or properties with specific insurance requirements. Please contact our customer service team to arrange for a certificate of insurance.

Local Delivery Partners

We work with trusted local delivery partners to ensure reliable and efficient delivery services. Our partners are experienced in handling furniture and will ensure your items arrive in pristine condition.

Refused Delivery

If you refuse delivery of an item without proper justification, you may be responsible for return shipping fees. Please carefully inspect your furniture upon delivery to ensure it meets your expectations.

Estimated Delivery Windows

We provide estimated delivery windows to give you an idea of when your furniture will arrive. However, please note that unforeseen circumstances such as weather conditions or logistical issues may cause delays. We appreciate your understanding in such situations.

Split Deliveries

In some cases, if you have ordered multiple items, they may be delivered separately due to availability or logistical reasons. Rest assured, we will communicate any split deliveries to you in advance.

Out of Stock

If an item you ordered is out of stock, we will notify you as soon as possible and provide an estimated restocking date. You may choose to wait for the item to become available or cancel your order for a full refund.

Order Holds

If you need to place your order on hold for any reason, please contact our customer service team. We will work with you to accommodate your request and provide further instructions.

Delivery Date Requests

If you have a specific delivery date in mind, please let us know at the time of placing your order. While we will do our best to accommodate your request, please note that delivery dates are subject to availability and may vary based on your location.

Cancellations

If you need to cancel your order, please contact our customer service team as soon as possible. Cancellations made before the item has been shipped will be eligible for a full refund. If the item has already been shipped, our standard return policy will apply.

Haul-Away Services

We offer haul-away services for an additional fee. If you would like us to remove your old furniture when delivering your new items, please let us know at the time of placing your order.

Stolen Packages

If you believe your package has been stolen or misplaced, please contact our customer service team immediately. We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible.

Shipping + Delivery FAQ

For answers to frequently asked questions about shipping and delivery, please visit our Shipping + Delivery FAQ page. We have compiled a list of common inquiries to provide you with the information you need.

If you have any further questions or need assistance with your order, please don't hesitate to contact our customer service team. We are here to help and ensure your shopping experience with BICROOM is exceptional.