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Online mail order shop for furniture and interior [Big Room]


Returns and exchanges due to initial defects

Returns and exchanges due to initial defects

Please inspect the product immediately after receiving it.

We take every possible measure to ensure the quality of our products, but in the unlikely event that the product is damaged or soiled upon delivery, or if you receive a different product than the one you ordered, we will refund the product within 7 days of delivery. Please contact.

After confirming stock availability, we will promptly replace the item with a new one.
(We will pay the return shipping fee)

In addition, if there is a shortage of parts, we will immediately arrange for the parts to be shipped.


● Please be sure to contact us in advance as the return address may not be our headquarters.
Please note that if you send us the item without contacting us, we will not be able to receive it.

● If the customer arranges product assemblers, installers, etc. by themselves, even if the work cannot be done due to product defects or if reassembly/reinstallation is required, the cost will not be covered. Our company cannot cover the cost.

● Our company cannot be held responsible (financial compensation, etc.) for any damage caused by purchasing or using the product.
(This is a warranty only for the product, so we cannot guarantee anything other than the product, such as damage to stored items, floors, or houses, or color transfer.)

● It may take some time for the replacement item to be delivered, just like the first delivery.

● We will cover the shipping costs for exchanges and returns, but in doing so, please disassemble and package the product yourself.
We apologize for any inconvenience this may cause you due to product defects, and thank you for your understanding.

●Items cannot be exchanged for items other than the purchased item.

If the issue is not resolved, please contact us here.

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