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Online mail order shop for furniture and interior [Big Room]

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Regarding delivery

Regarding delivery

delivery company

Depending on the product, delivery area, etc., the shipping company specified by the shipping source will be used.
Please note that we cannot specify the delivery company.

Small products (less than 240cm) Sagawa Express/Kuroneko Yamato

Medium-sized products (240 cm or more, less than 260 cm) Sagawa Express, Kuroneko Yamato, Harumi delivery

Large items (over 260 cm), direct delivery items Kuroneko household goods delivery, Harumi delivery, etc.

postage

Free shipping to Tokyo.

Shipping charges will apply outside of Tokyo. Please check the product page for details.

Number of days until shipping

Estimated delivery times are listed on each product page.

Delivery dates may vary depending on your selections, or may vary due to seasonal reasons or manufacturer circumstances.

Made-to-order furniture will be delivered within 30-45 business days from the time the order is placed. (Due to the production process for some solid wood furniture, it may take more than 45 business days)

If you are in a hurry, are adjusting your moving date, are considering purchasing multiple units, etc., and would like to confirm the delivery date in advance, please contact us under the cart button on each product page. Please contact us from here.

*If there is a rush of orders during busy periods, it may take some time before shipping.

It will be shipped after confirmation of payment. The delivery date is the standard delivery estimate after payment is confirmed.
* For products that allow you to select a delivery method, the displayed delivery schedule (estimated delivery date) assumes standard delivery. If you choose unpacking and installation delivery, additional days will be required for delivery.

About specifying delivery date and time

If you wish to specify a delivery date and time, please select an available date and time in the desired delivery field on the order procedure page.

Notes

  • If your order requires confirmation, we may not be able to ship it on the specified date. We will contact you by email.
  • Shipping may be delayed due to payment status, Saturdays, Sundays, and holidays.
  • For "small to medium-sized products", if a delivery date and time is not specified, the product will be delivered as soon as possible.
  • There may be restrictions on delivery days to some areas.
    (It is also possible to check in advance, so please contact us if necessary.)

You can specify or change the delivery date and time after completing your order.
Please contact our support center using the inquiry form.

Selectable time period.
1. Do not want
2. in the morning
3. 14:00-16:00
4. 16:00-18:00
5. 18:00-20:00
6. 19:00-21:00

About changing the date and time after shipping

If you wish to change the delivery date and time or delivery address, please contact each delivery company yourself based on the ``shipping company'' and ``slip number'' listed in the ``Shipping Completion Email'' sent after shipping is complete. Thank you for your understanding.
*Changes may not be accepted depending on the payment method specified at the time of ordering or the details of the change. Thank you for your understanding.

[Yamato Transport]
Click here for the inquiry system >>
Yamato Transport Co., Ltd. Inquiry Desk
Toll-free number: 0120-01-9625
Reception hours: 8:00 a.m. to 9:00 p.m. (open all year round)
*You will be connected to the service center in charge of the area where you made the call.
*Please use Navi Dial from your mobile phone/PHS.
*Customers using 050 IP phone, please call 050-3786-3333.



[Sagawa Express]
Click here for baggage inquiry service >>
*For Sagawa Express, please contact the office directly from the website above.

About changing shipping address

We accept orders only if they are not yet in the shipping preparation stage. Please contact us from the "Contact Us Page".
When making an inquiry, please be sure to clearly state your order number, order details (product name, product number, color, quantity), and changed shipping address information (address, recipient name, phone number).
Changing the shipping address after the shipping preparation stage may incur forwarding costs. In that case, we will charge you the actual cost.
*The shipping fee listed on the product page is just the amount charged at the time of sale and may differ from the actual cost. note that.
The time when preparations for shipping differ depending on the product, so even if you purchase multiple products in one order, the possibility of changing the shipping address and the cost will vary depending on the product.
If you change the shipping address from an area with flat shipping charges to an area that is not covered by flat shipping charges, additional shipping charges will be required. Please note that shipping will be arranged after payment is confirmed.

Regarding support outside business hours

We generally cannot accept requests via email or phone on holidays or outside business hours, and will respond on the next business day. However, in order to deliver products to customers as quickly as possible, there may be cases where only the warehouse (shipping procedure) is operating.

*In cases such as ``I ordered the wrong color,'' or ``I sent an email rather than a phone call because it was outside business hours, but I received an email arranging shipping in the color I originally ordered.'' It will be shipped on the next business day. After confirming your request, we will do our best to accommodate your request. However, changes to your order after it has been placed will take time. In addition, we may not be able to respond depending on the time of day or situation.
We appreciate your understanding as all of our staff members are working hard to make the process as flexible and quick as possible.

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