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Online mail order shop for furniture and interior [Big Room]


FAQ regarding order changes/cancellations

FAQ regarding order changes/cancellations

Q. Can I cancel and change my order?


All orders can be changed or canceled for any reason within 12 hours of placing your order.
Once 12 hours have passed since your order, we will not be able to change or cancel the size, color, design, etc. of ordered products that have already been ordered and manufactured.

Q. Can I change their contents?

  • Order details (product, size, color, etc.)
  • Sender information
  • Shipping information
  • quantity
  • Partially canceled
  • Designated delivery date

Q. How do I change the delivery date and time?


Please let us know the new date and time by using the inquiry form or by phone.
Selectable time slots
1. Do not want
2. in the morning
3. 14:00-16:00
4. 16:00-18:00
5. 18:00-20:00
6. 19:00-21:00

※please note

  • We cannot specify the delivery date for large furniture.
  • Even if you specify a delivery date and time, we may not be able to deliver your desired date and time due to traffic, weather, or delivery conditions.
  • Delivery date and time specifications may be temporarily suspended during sale periods, etc.
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