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Online mail order shop for furniture and interior [Big Room]

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FAQ regarding delivery

FAQ regarding delivery

Q. Can I specify the delivery date and time?

A.

If you would like to specify a delivery date or time, please enter your desired date or time in the "Notes" field when ordering.

We will do our best to accommodate your request, but there are many cases where we cannot send the item by courier, such as large or heavy items, and due to shipping company regulations, it is difficult to meet strict time specifications. We may not be able to meet your request. Thank you in advance for your understanding.

  • Delivery may be delayed due to delivery conditions and traffic conditions on weekends, holidays, busy seasons for delivery companies, year-end and New Year holidays, and bad weather. Thank you for your understanding in advance.
  • We will do our best to deliver the item on your requested date, but as the stock status of our company and the manufacturer is constantly changing, we may not be able to meet your request or the delivery date may differ from the one stated on the product details page. Masu.

For ordered products, you can specify the delivery date up to two months from the date of your order.

Q. Can I check the delivery status?

Please search and check the "Package Inquiry Number" included in the [Ordered Product Shipping Notification] email from our company on the delivery company's website.

Q. I haven't received my product.

We are sorry for your concern. We apologize for the inconvenience, but please check the following again.

  • Did you receive an automatic email from us after completing your order?
  • All emails sent from our company should have the subject line [ BICROOM ] is included.
  • If you are using security software, email filtering software, etc., please double check to make sure the emails we send are not sorted into your spam folder.
  • If you are using your mobile phone's e-mail address, please double check that your settings do not block domains.
  • All emails from our company are sent from the @bicroom.com domain. If you have set up domain rejection or domain-specific reception, you may not receive emails from us. If you do not receive an email from us, please check your email reception settings and spam folder.

If you have not received the email even after checking the above, there is a possibility that your order was not received successfully. We apologize for the inconvenience, but please contact us via " Contact Us ".

If you have received an automatic email and have selected bank transfer as your payment method, we will send you an email with instructions on how to pay after we receive your order. Please note that shipping will be arranged after payment is confirmed. After confirming your payment, we will inform you of the expected delivery date by email.

When the shipping arrangements for the product are complete , we will contact you via email with shipping information such as the package number. Please check your email for shipping information such as shipping company and package number.

Q. What should I do if I am not present on the delivery date?

If you are not present at the time of delivery, the delivery company will mail you an "absence note."
Please complete the redelivery procedure using the absentee slip within the storage period.

  • Depending on how busy the delivery company is, it may take a few days for redelivery.
  • In the case of products for which time specification is not possible, we also cannot accept time specification when redelivering.
  • If the storage period with the shipping company is exceeded, the item will be returned to us and the customer will be responsible for the round-trip shipping fee.

Q. If I order a set or multiple products, will they all arrive at the same time?

The shipping source and delivery company may be different. After placing your order, please check the "notification email for the shipment of your ordered product".

Q. Do you ship overseas?

We do not deliver overseas.

Q. Do you offer gift wrapping service?

Regarding BICROOM sales products, we do not provide gift wrapping or gift wrapping services.
For some products that can be gift wrapped or gift-wrapped, we will indicate this in the "Special Notes" column on each product page. Please refer to each product page for details.

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